Includes instruction in laptop ideas, data techniques, networking, working programs, laptop hardware, the Web, software purposes, assist desk concepts and problem fixing, and rules of customer service. Note: Candidates should have fundamental laptop abilities equivalent to keyboard proficiency, Web looking and looking, and proficiency with an office software suite (word processing, spreadsheets, etc.) prior to the beginning of the program. The Cell Learning Center Coach (C102) gives coaching in these expertise if wanted. Whereas programming expertise shouldn’t be a requirement to enter the program, aptitude for programming is important and would include sturdy language, problem fixing and logic skills. This is typically demonstrated by talent and enjoyment in solving phrase issues in math.