Includes instruction in computer concepts, information methods, networking, operating systems, computer hardware, the Web, software program applications, assist desk concepts and downside solving, and principles of customer service. Packages at Algonquin Faculty are delivered using a variety of instruction modes. Programs could also be provided within the classroom or lab, entirely on-line, or in a hybrid mode which combines classroom periods with online studying activities. Upon registration, every full-time pupil is supplied an Algonquin email account which is used to communicate important information about program or course events.